Getting Started with VoucherGrid

Welcome to VoucherGrid! This guide walks you through creating your account, setting up your business, and selling your first gift voucher.

1. Create your account

Visit vouchergrid.com and click Get Started. You can sign up with:

Email and password (password must be 10+ characters with uppercase, lowercase, number, and special character)

Google account

Apple account

After registering, check your inbox for a verification email and click the link to confirm your address.

2. Complete the setup wizard

Once verified, the setup wizard guides you through 6 steps:

Business Identity — Enter your ABN (Australian Business Number). VoucherGrid automatically fills in your business name, trading name, and GST status from the Australian Business Register.

Business Details — Confirm your address, email, phone, currency (default: AUD), and timezone (default: Australia/Sydney).

Choose Your Plan — Select Lite, Premium, or Professional. All plans include a 30-day free trial with no charge until the trial ends.

Payment — Enter your card details. You won't be charged until your trial ends.

Logo — Upload your business logo. This appears on your vouchers and storefront.

Done! — You'll receive a welcome email and land on your dashboard.

3. Create your first voucher template

Before creating individual vouchers, you need a template (called a Product in VoucherGrid):

In the sidebar, click Design Centre

Click Create Template

Choose a design, set the voucher name, value, and expiry rules

Save your template

4. Create and sell vouchers

Manual vouchers (all plans): Go to Vouchers in the sidebar, click Create Voucher, select your template, and fill in the details. Each voucher gets a unique 8-character code. Online sales (Premium and Professional): To sell vouchers online, you first need to connect your Stripe account:

Go to Settings > Connections

Click Connect Stripe and complete the Stripe onboarding

Once connected, your storefront is live — share your purchase link with customers

Customers can pay with credit card, Google Pay, or Apple Pay. They receive their voucher by email automatically.

Need help?

Contact us at support@vouchergrid.com or visit the Help Centre.